sekawan Casino & Sportsbook Data Care

This page describes what we collect when you use sekawan and how we keep that data protected. We take your privacy seriously and operate under clear, transparent policies that respect your personal information while allowing us to deliver a secure, functional platform.

We collect data only when necessary to verify your identity, process your payments (via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers), and keep your account safe. Our practice is to minimise collection, encrypt sensitive fields, and never sell your information to third parties. This policy applies to all users accessing sekawan from supported regions, whether you're in Jakarta, Surabaya, Bandung, or elsewhere.

What We Collect on Your sekawan Account

When you sign up for sekawan, we collect your full name, email address, phone number, and date of birth. We use your email and phone to authenticate your login, send you transaction receipts, and contact you if we detect unusual account activity. Your date of birth is stored securely to verify your eligibility and comply with local regulations. We do not share these contact details with marketing partners or third-party advertisers.

During our Know Your Customer (KYC) verification process on sekawan, we request a copy of your valid identity document—your Indonesian national identity card, passport, or driver's licence—and a recent utility bill or bank statement to confirm your residential address. We store these documents in an encrypted vault separate from your main account profile. Our compliance team reviews your documents to confirm your identity and prevent fraud; once approved, your KYC status is marked "verified" and remains active across all future sessions.

How We Use Payment Data on sekawan

When you deposit funds into your sekawan account via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we capture the transaction reference, timestamp, and amount. We retain this record in our internal ledger to reconcile payments and detect duplicate charges. We do not store your payment app credentials, PIN, or full card numbers on our servers; payment processors handle those sensitive fields directly. Your withdrawal requests to mobile banking, local payment, online payment, or e-wallet virtual accounts are logged with the same care—we record the destination account number (masked for display), amount, and status, but we do not retain your banking PIN or credentials.

Payment processing

We use third-party payment processors to handle mobile banking, local payment, and bank transfers. These processors operate under their own privacy policies and compliance obligations.

Encryption in transit

All payment data travels over TLS 1.2+ encrypted channels. We do not log unencrypted card or wallet credentials.

Retention window

We retain payment records for seven years to comply with tax and regulatory requirements in supported jurisdictions.

Our sekawan Game and Betting Records

We collect data about your activity on sekawan, including which games you access, your bet history, winnings, and losses. We use this data to calculate your account balance, detect bonus abuse, and comply with anti-money-laundering (AML) regulations. We analyse aggregated, anonymised game data to understand which games are popular and whether our platform is performing as expected; individual user behaviour is never shared with third parties or used for marketing without your consent.

Third-Party Services and Data Processors

We rely on external service providers to run sekawan securely. Our cloud infrastructure may be located outside Indonesia; our servers sit in data centres that comply with international security standards. Our email provider sends transaction confirmations and password-reset links. Our analytics vendor tracks aggregated, anonymised usage patterns (page views, session duration) to help us improve the platform. Each of these service providers has signed data-processing agreements that require them to protect your information and use it only for the purposes we specify.

Your Rights and Choices on sekawan

You have the right to request a copy of the personal data we hold about you on sekawan. You may also request that we correct inaccurate information, delete certain data (subject to legal retention requirements), or restrict how we use it. To exercise these rights, contact our support team via email or live chat in your sekawan account. We will respond to your request within standard business windows and provide you with the information or changes you requested, provided it does not conflict with legal obligations or fraud-prevention measures.

We use cookies and similar tracking technologies on sekawan to remember your login session, store your language preference, and understand how you navigate our platform. You may disable non-essential cookies in your browser settings, though this may affect your experience—for example, you may need to re-enter your login credentials each time. We do not use cookies to track you across other websites or to build a profile of your web activity outside sekawan.

How We Keep Your Data Secure

We encrypt your password using industry-standard hashing algorithms and store it separately from your profile. We enable two-factor authentication (2FA) on your sekawan account so that even if someone obtains your password, they cannot access your account without your second authentication method. Our infrastructure uses firewalls, intrusion detection, and regular security audits to protect against unauthorised access. If we discover a data breach affecting sekawan users, we will notify you promptly via email and provide guidance on steps you can take to secure your account.

We do not store your two-factor authentication codes, password-reset tokens, or session tokens for longer than necessary. These are destroyed after authentication succeeds or after their expiry window closes. Your account is your responsibility—never share your login credentials, 2FA codes, or password reset links with anyone, including our support team. Our support staff will never ask you for your password during a support interaction on sekawan.

Jurisdiction and Service Availability

Our services on sekawan are available only where applicable local law permits. We do not collect or process data from users in jurisdictions where online wagering is prohibited. If you access sekawan from a restricted jurisdiction, we reserve the right to suspend or terminate your account. This privacy policy is governed by the laws of the jurisdictions in which sekawan operates; users are responsible for understanding and complying with their own local data protection and gaming regulations. If you have a data-related complaint, you may escalate it to our support team, and we will investigate in good faith and attempt to resolve the issue within standard business windows.